Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Yload Global SA ("Yload", "we", "our", or "us"). By accessing or using the Yload platform, website, APIs, and related services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

The Service is intended for business use by individuals who are at least 18 years of age and have the authority to bind their organization to these Terms. By creating an account, you represent that you meet these requirements and that the information you provide is accurate and complete.

3. Account Registration & Security

• You must register for an account to access the Service.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized access or security breach.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Use of the Service

4.1 Permitted Use

You may use the Service solely for lawful business purposes related to freight forwarding, logistics management, and supply chain operations, in accordance with these Terms and all applicable laws.

4.2 Prohibited Conduct

• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit malicious code, spam, or harmful content
• Attempt to gain unauthorized access to other accounts or systems
• Resell, sublicense, or redistribute the Service without written consent
• Use the Service in violation of any applicable law or regulation

5. Subscriptions & Payment

• Access to the Service requires a paid subscription unless otherwise specified.
• Fees are billed in advance on a monthly or annual basis as selected at signup.
• All fees are non-refundable except as required by law or expressly stated.
• We may adjust pricing with 30 days' written notice before your next billing cycle.
• Failure to pay may result in suspension or termination of your account.

6. Data Ownership & Intellectual Property

6.1 Your Data

You retain all rights, title, and interest in the data you submit to the Service ("Customer Data"). You grant us a limited, non-exclusive license to use Customer Data solely to provide and improve the Service.

6.2 Our Intellectual Property

The Service, including its design, features, code, documentation, and trademarks, is owned by Yload and protected by intellectual property laws. Nothing in these Terms grants you ownership of the Service or any Yload intellectual property.

7. Service Level Agreement (SLA)

• We work to keep the platform available, without a guaranteed uptime percentage.
• Scheduled maintenance windows will be communicated at least 48 hours in advance.
• In the event of downtime exceeding the commitment in their subscription agreement, eligible customers may request service credits as described there.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Limitation of Liability

To the maximum extent permitted by law, Yload's total liability for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the claim. Yload shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Yload, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

• Either party may terminate these Terms with 30 days' written notice.
• We may suspend or terminate your access immediately for material breach.
• Upon termination, you may request export of your Customer Data within 30 days.
• After the 30-day export period, we may delete your data in accordance with our retention policy.

12. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the revised Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the European Union and the jurisdiction in which Yload Global SA is incorporated. Any disputes shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration or the competent courts of the applicable jurisdiction.

14. General Provisions

• Entire Agreement — These Terms, together with the Privacy Policy, constitute the entire agreement between the parties.
• Severability — If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver — Failure to enforce any right does not constitute a waiver of that right.
• Assignment — You may not assign these Terms without our prior written consent.

15. Contact

For questions about these Terms, please contact us: